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CUSTOMER EXPERIENCE WITH SPEECH RECOGNITION (MASTER THESIS)

Postée le 14 sept.

Lieu : Lausanne (Lausanne) · Contrat : Stage · Rémunération : A négocier

Société : ELCA Informatique SA

With more than 900 employees, ELCA is one of the biggest independent Swiss IT solutions providers, and a leader in the fields of IT business consulting, software development and maintenance, as well as IT systems integration. The company, with offices in Lausanne, Geneva, Berne, Zurich, Basel, Paris, Madrid, Granada (near-shore), Ho Chi Minh City (VN) and Port-Louis (MAU) (offshores development) is privately owned. ELCA has an annual revenue of over 141 million Swiss francs.

Description du poste

DESCRIPTION

AI made significant progress and bots are flourishing in many systems. One step further, we propose to implement several use cases around customer interaction where:
› a customer can interact with a bot, open a case with voice
› a human advisor can interact with the system to engage with its customer also with voice.
This internship can leverage the existing development of a smartwatch application (wearable device for the human advisor).

OBJECTIVES

You will have to research and propose voice interaction technologies that fit close to real life conditions. You will design and implement a solution that covers following use cases:
› Starting a customer complaint process using voice
› Recollecting information from the customer
› Notification to human advisor in defined situations
› Voice interaction between the advisor and the system
› Creation of the corresponding activities in a CRM (customer relationship management) system

A demonstrable Proof of Concept is expected

Profil recherché

› Self-organized and autonomous with soft-skills to work in a team.
› Software engineering and programing,
› Interest in Big Data and Machine learning,
› On-the-job training will be provided by our experts.

Voir le fichier joint

Pour postuler :

IF YOU ARE INTERESTED in applying for this position, please send us your complete application (CV, cover letter, transcripts, diplomas and certificates).
https://www.elca.ch/en/jobs/customer-experience-speech-recognition-lausanne